Bulle du Chêne & Spa: Bubble in Aquitaine

Hello Madam, Thank you for your message which allows us to improve ourselves every day to allow you to have the best possible experience. We first wanted to thank you for enjoying the hot tub, and noted that we had good value for money. We would have liked to respond to your negative comment on cleanliness and maintenance, but you did not tell us about it on site, did not complete our satisfaction questionnaire and, despite our phone call to find out more today , you did not answer. Unfortunately, therefore, we will not know how the maintenance and cleanliness were lacking. Good day, and see you soon, under the bubble, Jean-Baptiste, owner of the Chrysalide estate

Bonjour Madame, Afin de pouvoir répondre à votre commentaire et améliorer les services de l'établissement, pourriez-vous nous communiquer de plus amples informations au sujet de ce qui vous a déconvenu lors de cette expérience ? Je vous remercie par avance. Anne-Laure, service clients AbracadaRoom

Thank you for taking the time to share your experience at Chrysalide. We went around the bubble again after you left, and found no trace of mold. The hole which had been made by a hoop which had broken the day before has since been sewn up. As the bathroom cabinet does not have a handle, it does not have to be opened except by forcing it. As for the sheets, we go through a professional laundry. As we tell you at the reception, "if you have a question or a problem, do not hesitate to call us", we would have changed the stained sheet instantly. You did not hesitate to call us when the bees came to drink in the jacuzzi. I am sorry, however, but I do not understand your reflection on "it was almost our fault for not putting up with a few bugs". As you specify, we intervened quickly, and we gassed these bees for your comfort, contrary to the ecological values that we put forward. This rapid intervention goes against your accusation, since at no time have we left you alone in the face of insects with no solution for you. On the other hand, when you accused us of having ruined your honeymoon because 10 bees had slipped into the jacuzzi to drink, we apologized for the inconvenience caused, while stressing that being in the middle of nature, it it is normal for there to be insects. This episode clearly shows the added value of sleeping under the stars under a bubble, since insects hardly fit there. We do everything to welcome you in the best conditions, which is why you have a personalized welcome on the platform during which we open the jacuzzi in front of you to check that everything is going well. When we did this with you, you were able to check that there were no bees in the hot tub at the time. Finally, in terms of price, the facilities you find are in all respects those you have in the photos: this price includes not rooms, but suites for 2 people, with a living room and a bedroom, as well as 'a bathroom and a shower on the platform (which is far from being systematic in the unusual offer). We also offer a private heated spa on your arrival. Sheets, towels and natural product soaps were provided. Breakfasts containing local products were included and delivered to your accommodation in a basket in the morning. All this in a historic area of 10 hectares, which allows you to have no opposite with other accommodations. We let you compare the market offers with equivalent services, but we guarantee that our prices are a reflection of the services offered and even very advantageous compared to the market. Fortunately, when you left, you told us that after the bee episode, you had a great time gazing at the stars in love from your bed. See you soon, I hope, for another night immersed in nature. Jean-Baptiste, founder of Chrysalide

Bonjour Madame, Nous vous remercions vivement d'avoir pris le temps de faire part de vos remarques. Aussi, nous avons pris contact avec le propriétaire et pouvons vous indiquer en complément d'informations : - Les jacuzzis sont chauffés en permanence et aucune panne n'a été constatée à la date de votre séjour et aucun membre de Chrysalide n'a été informé d'un problème auquel cas un autre hébergement vous aurait été attribué ; - Pour ce qui est de la douche, comme indiqué dans le livret d'accueil, un temps de chauffe de 15 minutes est nécessaire entre 2 douches (ce n'est donc pas le cas pour la 1ère douche) ; - En ce qui concerne le petit-déjeuner, il est composé d'un panier avec 1 baguette entière pour deux personnes, 2 croissants, du beurre, de la confiture, 600ml d'eau, du café, du thé, du chocolat et 1L de jus de pomme. Notre équipe reste à votre disposition si nécessaire, Anne-Laure, service clients AbracadaRoom